Terms & Conditions
Terms and Conditions may be boring but they are important. Read them, they're in alphabetical order, and ask us if you’re unsure of ANYTHING.
Accessories - To be booked and paid for along with the motorcycle hire, but can be ordered additionally at any time if available, including at the time of motorcycle collection. Motorcycle hire includes side panniers/luggage. Any equipment or items hired from South Pacific Motorcycle Tours if damaged or lost will be covered by your Insurance Excess (eg if a cell phone you hired is lost, a replacement will be purchased using your excess.
Age - In order to satisfy our insurance terms and conditions, riders must be over the age of 25
Agreement to hire rental vehicle – By signing the rental agreement the hirer acknowledges and accepts they have read and understood the agreement to hire rental vehicle and our full terms & conditions which are on display in the owners office and which are available online via the owners website www.motorbiketours.co.nz. Full terms & conditions can be requested at anytime and provided to the hirer via email, fax or post. The agreement to hire rental vehicle and our full terms & conditions can be updated anytime and it is advised that the hirer reads our terms & conditions before signing the Rental Agreement.
Breakdown – In the unlikely event of breakdown, so long as you are not in breach of our Terms and Conditions, South Pacific Motorcycle Tours will make all endeavours to repair, recover or replace the motorcycle and/or accessories to enable you to continue on your journey.
Changes of Contract - Changes to the contract are only valid in writing. Verbal changes are invalid.
Cancellation Policy – The hirer can cancel their tour/rental at any time and may require a refund or part refund (see refunds) dependent on the time of notification. The cancellation date is the date you tell us in writing, including email, please see our cancellation fees with schedule below.
Cancellation Fees
Written cancellation notice received:-
• Greater than 90 days – no charge
• 90 days or less – 20% of total booking amount
• 30 days or less – 100% of total booking amount
Once the hire/tour has commenced we are unable to offer any refund or part refund under any circumstances and there is no refund on any part of the tour which you may not have used. South Pacific Motorcycle Tours Ltd also reserves the right to cancel a tour at any time, in this case any monies paid to date will be refunded in full. (See Personal Insurance)
Change of Motorcycle - If for reasons beyond control the booked motorcycle is not available at the time of hire, South Pacific Motorcycle Tours reserves the right to substitute a comparable or superior motorcycle at no extra cost to the client. If a comparable or superior motorcycle cannot be provided, a pro rated refund for the difference in models will be paid. The above shall not constitute a breach of contract and does not entitle the participant to any additional refund.
Change of Rates and Conditions - Rates and conditions may be subject to change. Some motorcycles may have different specifications to those shown. All measurements and volumes shown are approximate and based on manufacturers specifications.
Damage - (see Default and Insurance)
Default or Damage - South Pacific Motorcycle Tours Ltd reserves the right to repossess a motorcycle and terminate hire if the motorcycle is damaged, and the hirer has not complied the terms and conditions of the Rental Agreement. The termination of the hire under the authority of this clause shall be without prejudice to the other rights of the owner and the rights of the hirer under this Agreement or otherwise. For further information regarding Damage see Insurance.
Deposit - A 20% deposit is required when you book. Our confirmed receipt of this will secure your booking. The remainder of the costs are payable 30 days before the commencement of hire. (See cancellation policy and fees) (see Payment below)
Driver’s Licence - A full motorcycle driving licence is required for you to go on tour or hire a bike from us, it doesn't have to be a New Zealand licence, but needs to be valid from the country you come from. We will need to see your driver’s licence and take note of the number when you complete the booking form. Please study New Zealands Highway Code which can be found online. Riders for our tours and hire must be over 25.
GST - This is New Zealand's Government Sales Tax, and currently set at 12.5%. All prices quoted include GST.
INSURANCE
- Medical Insurance - New Zealand’s ‘ACC’, Accident Compensation Corporation, covers your medical expenses for any vehicle accident you may suffer whilst you are visiting. Private Care (see personal insurance)
(a) Excess - This is up to $5000 depending on motortcycle type. This is lodged with us when you sign your Rental Agreement in the form of a credit card number, details of which will be held on the Agreement, with your signed authorisation. Whilst funds are not normally deducted from South Pacific Motorcycle Tours reserves the right to to so at if deemed necessary.
(b) Collision Damage Reduction (CDR) - A daily rate of $40 per day will reduce your insurance excess amount by 50%. This option does not apply to 1-2 day motorcycle rentals. South Pacific Motorcycle Tours also reserves the right not to offer this Reduction to all clients.
- Damage & Incidents - In the event of any incident or accident, regardless of who may be at fault, South Pacific Motorcycle Tours expect to be advised by the hirer as soon as possible. At this time an Incident Report From should be completed and sent to Head Office as soon as possible. Please note at this time an amount up to the total Insurance Excess amount may be deducted immediately. When it is determined by a reputable source that the rider is not at fault, this amount will be refunded. When it is determined by a reputable source that the rider IS at fault, costs to repair/recover the motorcycle and third party will be borne out of the excess and any residual amounts refunded, if applicable and when all costs have been fully identified. If the motorcycle, any accessories or third party belongings are not returned to our premises within the agreed date and time allowed, appropriate costs up to the full excess amount may also be deducted.
- Riders under 25 – We cannot hire motorcycles to anyone under the age of 25 due to insurance requirements.
- Road Restrictions - South Pacific Motorcycles are only permitted to be ridden on paved, tar-sealed public roads. In any other situation the hirer is not insured, and this includes metal, shingle or gravel roads. For further information see Insurance - Road Restrictions. Should it be confirmed that any damage to the motorcycle occurred whilst on a Restricted Road we reserve the right to charge the customer the full amount of all costs incurred. To assist with the recovery of costs, a sum up to the total Insurance Excess amount will also be deducted immediately.
Note:-
The hirer is fully liable and uninsured for any damage to the South Pacific Motorcycle or third party property if:
- Travel Insurance - South Pacific Motorcycle Tours Ltd is unable to give a refund once a tour or hire has started, under any circumstances (see refunds). Should you wish to be insured for this eventuality to cover items such as lost luggage or loss of motorcycle excess etc, travel insurance is recommended. Whilst every effort will be made to replace or repair a damaged motorcycle so that you can continue your tour, this cannot be guaranteed. Should you wish to be insured for this eventuality travel insurance is recommended.
- Personal Insurance - Should you suffer an accident and you want private care you should arrange the appropriate insurance. South Pacific Motorcycle Tours will refund or part refund payments only if a tour is cancelled before the commencement date, dependent upon timescale's (see Refunds & Cancellation Fees). Should you wish to be insured for this eventuality, check with your personal insurer that cancellation insurance is added to your policy.
Licence Requirements - A full motorcycle driving licence is required for you to go on tour or hire a motorcycle in New Zealand, it does not need to be a New Zealand licence, but needs to be valid from the country you come from. We will need to see your driver’s licence and take note of the number when you complete the booking form and rental agreement. If the licence is not legible or in another language other than English a translation, replacement or international licence will be required before you arrive.
Locations (Motorcycle Collection and Returns– Christchurch HQ, other locations on special request.
Minimum Rental Duration and Costing – Our minimum rental duration is 1 day and our motorcycle rentals are hired on a 24 hour basis, all prices are shown as per day rates in NZ Dollars unless stated otherwise. The per day rates decrease as the rental periods increase, special rates may apply for multiple bookings or long term rental periods. All prices shown include GST.
Motorcycles and Maintenance - In accordance with New Zealand Land Transport Safety Authority regulations, South Pacific Motorcycle Tours Ltd is a transport service licence holder, and authorised to operate a rental service. We must ensure that all of our motorcycles are properly maintained and that any normal legal requirements are met. This includes paying all fees, and having the motorcycles available for inspection by the authorities at any time. All motorcycles available for hire are regularly serviced and maintained to a quality standard by experienced motorcycle technicians.
Multiple Rentals - Multiple rentals can be combined to qualify for a longer term rental rate.
Office Hours - We strive to be flexible and will assist customers wherever possible at all times. Office hours 8am-5pm, 7 days a week, we are always available evening calls are welcome, please check our local time before calling. Office closed Christmas Day.
One Way Rental Fee - One-way rentals are available upon special request, drop off locations and rates vary, please enquire.
Payment - A deposit of 20% is required to confirm your tour or rental booking and secure your motorcycle. The remaining amount is due 30 days before commencement of the tour or rental. We accept Visa, MasterCard and American Express credit card payments, cash, and cheques if paying in New Zealand dollars. American Express credit cards will incur a surcharge of 3% on the total transaction. We will also accept wire transfer payment. Go to our secure credit card or wire transfer online booking forms for payment of your deposit. You will also be asked for an insurance security excess, this is lodged with us in the form of a credit card number with signed authorisation or by wire transfer or cash before the tour or hire commencement (see Insurance). This acknowledges that the hirer shall be liable in respect of the first $1000 to $6000 (depending on which motorcycle hired) of the damage or loss referred to in the insurance cover. This does not apply to damage or loss resulting from fire or from the theft or conversion or attempted theft or conversion of the motorcycle. (see Insurance)
Refunds - We appreciate that there may be circumstances beyond your control, which mean you require a refund or part refund, and you may cancel with us at any time. The cancellation date is the date you tell us in writing including email. Cancellations are subject to our Cancellation Fees and Cancellation Schedule (see cancellation fees above). Once the hire/tour has actually commenced we are unable to offer any refund or part-refund under any circumstances and there is no refund on any part of the tour which you may not have used. South Pacific Motorcycle Tours Ltd also reserves the right to cancel a tour, in this case any monies paid to date will be refunded in full. We recommend taking out the appropriate insurances when booking your motorcycle tour/rental. (see travel insurance & personal insurance)
Rental Agreement - As the holder of a rental service licence, South Pacific Motorcycle Tours Ltd and the hirer, must enter into an agreement for the hire of the vehicle which is in the terms set out in the Annex to these rules in the Transport Services Licensing Act 1989.
Repairs – If you need to spend up to $100 on repairs to get you up and running, go ahead, we’ll reimburse you if you show us your receipts. For anything over this please contact us first. 03 312 0066
Responsibility - South Pacific Motorcycle Tours Ltd does not assume responsibility or is liable for delays, bodily injury nor for any damage or loss to personal effects, this exclusion is subject to any rights or remedies you may have under the Consumer Guarantees Act 1993. We reserve the right to change or alter the Tour Plans at any time for the convenient operation of the tours and to change accommodation at any time for any reason. South Pacific Motorcycle Tours Ltd is responsible for providing the services listed in the tour descriptions, supplying a motorcycle in good mechanical condition with current registration and certificate of fitness as required by the New Zealand Government and Land Transport Safety Authority for rental vehicles. We are not responsible, nor liable for speeding and or parking fines issued to customers by the authorities, weather, acts of God, nor any other circumstances beyond its control. South Pacific Motorcycle Tours Ltd is not responsible or liable for delay, loss, damage or injury to persons or property and illness incurred during their stay in connection with or elating to the supply or omission of air, sea, land transportation services, vehicle hire or of accommodation, meals, facilities, entertainment or other services provided by us.
Rental Days - Days are based on a twenty-four (24) hour period. A two hour grace period is allowed for late returns. Unless special arrangements have been made in writing, a daily rate of $500 may be charged if the motorcycle is not returned within the stipulated time (see Return of Motorcycle)
Return of Motorcycle - If a motorcycle is not returned on the tour/rental return date, time and location as advised on the rental agreement or as agreed with South Pacific Motorcycle Tours Ltd in writing, we reserve the right to apply a penalty charge of $500 per day until the motorcycle is returned to our premises undamaged. This will be deducted from the security excess which is lodged with us before the tour commencement (see Insurance). All motorcycles must be returned with a full tank of fuel and in a clean and tidy state, penalties apply. Please arrive at least 2 hours before you are due to check-in at the airport to allow for the motorcycle check off, any forms that need to be completed and also to allow for traffic during your forward transfer. Returning close to a flight departure time may result in you missing your flight.
Road Restrictions - South Pacific Tours motorcycles may only be ridden on paved or tar-sealed roads. You are not insured on metal, shingle, or gravel tracks or roads. In New Zealand you are prohibited from driving a rental vehicle on the following:
• Tasman Valley Road (Mt Cook)
• Nevis canyon Road (Otago)
• Skipper s Canyon (Queenstown)
• Ninety Mile Beach (Northland)
• any unformed roads, including beaches, i.e. roads other than tar-seal and metal.
• through streams, dams, rivers, or flood waters, on flood prone roads or any roadway where the Police or any other Government authority have issued a warning or caution.
Driving on these roads constitutes a breach of the rental agreement and the renter would be fully liable for any damage or recovery costs to the South Pacific Motorcycles vehicle or Third party property occurring as a result.
Taxes - All charges include GST (Goods and Services Tax). All rates and conditions are subject to change in accordance with changes in government taxes.
Traffic Laws - The motorcycle rider is responsible for all traffic fines. If the hirer does not comply with New Zealand traffic laws, the contract can be cancelled by South Pacific Motorcycle Tours at any time and the motorcycle must be returned with immediate effect. Any Traffic fines can be deducted from your credit card excess to pay New Zealand Police or other authorities and a $50 administration fee will apply, to avoid this visit a police station or the local authority in the next town and pay your fine there.
Any claims or legal action in connection with the provision of our services to the client will be governed by the laws of New Zealand. Any claim or legal action against the suppliers is likely to be subject to the terms and conditions of our contract with them.
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