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FAQs
Renting a motorcycle or going on a motorbike tour requires asking questions and making sure everything needed is catered for. We love to hear from people and answer enquiries, but here is a list of some questions and answers which may be helpful without needing to compose an email.
Email us any time with any questions you may have and we will be more than happy to help.
A: We offer a full range or jackets, pants, boots, helmets and anything you will need for your motorcycle vacation.
Q: How do we get to you?
A: We provide a free transfer service to and from our base, no expensive taxi fares required.
Q: Can my pillion passenger ride in the support vehicle on tour?
A: Yes, our support vehicle isn't just a van, we are 'P' endorsed drivers and hold all required government certificates to legally carry passengers.
Q: Can we leave our luggage at your base?
A: Yes, we can securely store any item at our base until you return and we can even courier your luggage to your forward location if hiring one way.
Q: How old are your bikes?
A: All our bikes are either new or around 3 years old, we have a strict purchasing policy that means our bikes must be sold and replaced with the latest model before they reach 4 years.
Q: When are you open?
A: We are available 24 hours a day, 7 days a week, 364 days a year, the main office hours are mon - fri 8am - 5.30pm sat - sun pre-arranged. We are closed Christmas day.
Q: What is Qualmark?
A: Qualmark is a New Zealands official standards agency that works with the NZ government to provide Quality Assurance to all New Zealand visitors.
Q: Am I allowed off road?
A: No, all of our bikes are available to enjoy the open highways of New Zealand as road bikes only and we no longer allow our bikes off the tar-seal. We can recommend off road activities at many destinations which are terrific fun.
Q: Is there accommodation near you?
A: We have accommodation available near by at Stonefield B&B, almost everyone stays here the first night as it makes for a swift departure in the morning adding hours to the first day touring. If staying in the City or another local accommodation we still offer a free collection service.
Q: Can we contact a previous client for a reference?
A: Yes, contact one of our Ambassadors on our contact us page, if your country isn't shown ask us and with our clients permission we can pass on their contact details to you.
Q: What are the motorcycle licence requirements in New Zealand?Email us any time with any questions you may have and we will be more than happy to help.
Q: Do you supply motorcycle gear?
A: We offer a full range or jackets, pants, boots, helmets and anything you will need for your motorcycle vacation.
Q: How do we get to you?
A: We provide a free transfer service to and from our base, no expensive taxi fares required.
Q: Can my pillion passenger ride in the support vehicle on tour?
A: Yes, our support vehicle isn't just a van, we are 'P' endorsed drivers and hold all required government certificates to legally carry passengers.
Q: Can we leave our luggage at your base?
A: Yes, we can securely store any item at our base until you return and we can even courier your luggage to your forward location if hiring one way.
Q: How old are your bikes?
A: All our bikes are either new or around 3 years old, we have a strict purchasing policy that means our bikes must be sold and replaced with the latest model before they reach 4 years.
Q: When are you open?
A: We are available 24 hours a day, 7 days a week, 364 days a year, the main office hours are mon - fri 8am - 5.30pm sat - sun pre-arranged. We are closed Christmas day.
Q: What is Qualmark?
A: Qualmark is a New Zealands official standards agency that works with the NZ government to provide Quality Assurance to all New Zealand visitors.
Q: Am I allowed off road?
A: No, all of our bikes are available to enjoy the open highways of New Zealand as road bikes only and we no longer allow our bikes off the tar-seal. We can recommend off road activities at many destinations which are terrific fun.
Q: Is there accommodation near you?
A: We have accommodation available near by at Stonefield B&B, almost everyone stays here the first night as it makes for a swift departure in the morning adding hours to the first day touring. If staying in the City or another local accommodation we still offer a free collection service.
Q: Can we contact a previous client for a reference?
A: Yes, contact one of our Ambassadors on our contact us page, if your country isn't shown ask us and with our clients permission we can pass on their contact details to you.
A: To be able to hire a motorcycle in New Zealand, you MUST hold a full and valid motorcycle licence which allows you to ride a motorcycle in your own country and be over the age of 25. An International Driving Permit will be required if your licence is difficult to read, doesn't show the motorcycle endorsement or is in a foreign language.
NOTE: You should only hire a motorcycle you are capable of riding, for safety reasons, new riders or riders used to smaller bikes shouldn't hire the larger motorcycles. New Zealand offers an advanced level of rides and care should be taken when choosing your dream ride.
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