Insurance - Medical
New Zealand’s ‘ACC’, Accident Compensation Corporation, covers your medical expenses for any vehicle accident you may suffer whilst you are visiting (see Personal insurance).
Insurance - Motorcycle
We insure all of our motorcycles to cover vehicle damage, loss and theft. Before you take your motorcycle you will be requested to complete and sign an 'Agreement to Hire Rental Vehicle' form.
Standard Excess – NZ$3500
This excess amount applies to all motorcycle hire, regardless of size. The excess amount is confirmed when you sign your Rental Agreement in the form of a credit card number, details of which will be held on the Agreement, with your signed authorization. Options are as follows:-
(A) Minor Damage Insurance (MDI) - NZ$10 per day
Optional to Riders hiring for 5 days or more and at the discretion of South Pacific Motorcycle Tours. A daily MDI payment of $10 per day may be made to waiver costs arising from damaged or flattened batteries, lost or broken keys, flat tyres and Kea parrot damage. Sorry but this option is not available on 1-4 day hires.
(B) Collision Damage Reduction (CDR) - NZ$40 per day
Optional to Riders hiring for 5 days or more and at the discretion of South Pacific Motorcycle Tours. A daily CDR payment may be made which reduces the insurance excess amount to NZ$500. Sorry but this option is not available on 1-4 day hires.
(C) A+B Minor Damage Insurance Plus Collision Damage Reduction - NZ$50 per day.
(not available on 1-4 day hires)
Insurance - Damage, Repair Costs & Incidents
Early communication to quickly resolve issues benefits the Hirer. In the event of any
incident involving the hired vehicle, regardless of whether there is damage or who is at fault, the Hirer agrees to advise SPMT at the earliest opportunity. SPMT reserves the right to deduct an appropriate amount up to the full insurance excess amount pledged from the credit card account as supplied by the Hirer. When the Hired Vehicle is returned it will be inspected by SPMT Staff in the Hirer’s presence to compare new Damage with any pre-existing Damage (as highlighted on the ‘Damage Check-Off Sheet’ which is signed by both Parties at the time of hire).
Where there is NO New Damage
to the hired vehicle, or if there is damage but it can be ascertained that the Hirer is not at fault, both Parties will sign the Return Portion of the Damage Check-Off Sheet in agreement. No further fees or charges will apply, and any excess amount previously deducted will be refunded immediately.
When there IS New Damage
to the hired vehicle, the Damage will be identified on the Damage Check-Off Sheet Return Portion, and both Parties will sign the Return Portion in agreement, and a copy provided to the Hirer. Costs to repair
the vehicle, accessories, and associated third party vehicles and its accessories where the Hirer is also at fault, will then be sought by SPMT Staff as soon as possible, by way of quote or invoice from the appropriate suppliers. SPMT pledge to seek quotation for repair and/or recovery costs at fair unit prices and to communicate with the Hirer in a timely manner, prove a fair total repair cost amount to the Hirer if required, and, if applicable, refund the appropriate insurance excess amount.
In the unlikely event that the Hirer or a qualified member of SPMT Staff is unavailable to sign the Damage Check-Off Sheet, SPMT reserves the right to make final judgement on the condition of the hired vehicle and to deduct an appropriate amount up to the full insurance excess amount pledged, charging the appropriate damage costs to the Hirer.
If the vehicle or accessories are not returned to South Pacific Motorcycle Tours premises within the agreed date and time allowed, appropriate costs up to the full excess amount may also be deducted. A breakdown of repair and recovery costs will be made available to the hirer upon request. This does not apply to damage or loss resulting from fire or from the theft or conversion or attempted theft or conversion of the motorcycle.
Insurance - Travel
SPMT is unable to give a refund once a tour or hire has started, under any circumstances (see refunds). Should you wish to be insured for this eventuality to cover items such as lost luggage or loss of motorcycle excess etc, travel insurance is recommended. Whilst every effort will be made to replace or repair a damaged motorcycle so that you can continue your tour, this cannot be guaranteed. Should you wish to be insured for this eventuality travel insurance is highly recommended.
Insurance - Personal
Should you suffer an accident and you want private care you should arrange the appropriate insurance. South Pacific Motorcycle Tours will refund or part refund payments only if a tour is cancelled before the commencement date, dependent upon timescale's (see Refunds & Cancellation Fees). Should you wish to be insured for this eventuality, check with your personal insurer that cancellation insurance is added to your policy.
Insurance - Third Party Damage
Any Third party costs for damage or cleaning from other interested parties (such as hotels or any other accommodation) will be passed on to the hirer and must be settled and the end of the agreement. Should this occur the hirer will be informed immediately.